Refund Policy

At Stubbs Shoes, we strive to ensure your complete satisfaction with every purchase. If you are not entirely happy with your order, we offer a straightforward refund process.

Eligibility for Refunds
To be eligible for a refund, your item must be unused, in its original packaging, and in the same condition as when you received it. You must also provide proof of purchase.

Timeframe for Refunds
Refund requests must be made within 14 days of receiving your order. Once your return is received and inspected, we will notify you regarding the approval or rejection of your refund.

How to Initiate a Refund
To start the refund process, please contact our customer service team. After approval, you will receive instructions on how to return your item.

Refund Processing
Approved refunds will be processed within 5-7 business days and credited back to your original payment method. Please note that shipping costs are non-refundable.

Damaged or Defective Items
If you receive a damaged or defective product, please notify us immediately. We will arrange for a replacement or refund at no additional cost to you.

Final Sale Items
Certain items, such as sale or clearance products, are marked as final sale and are not eligible for refunds or exchanges.

If you have any questions about our refund policy, feel free to reach out to us. We appreciate your business and are here to help!